Refund policy

Any item bought through our website or through a retailer we have approved within the United States comes with a simple promise: if you are not pleased with it, you can receive either a full refund or store credit matching the value of the product, as long as you request it within 45 days from the day it was delivered.

A few conditions apply. Because we have no way to oversee the quality of products sold through channels we do not approve, this promise does not extend to purchases made from unapproved sellers, including unapproved websites, unless local law requires otherwise. The guarantee also covers only the original end users who made their purchases while located in the United States.

When you buy directly from us, receiving the wrong product or never receiving your package at all entitles you to store credit or a replacement worth the full value of the affected items, provided you notify us within 45 days of delivery or of the delivery notification. If your purchase came from one of our approved retailers, start by reaching out to that retailer to learn about its own return rules. Should the retailer be unable to resolve the issue, you are welcome to contact us directly.

To begin a guarantee request, write to Customer Support at help@transparentlabus.it.com and let us know you would like to make a claim. Keep the details of where and when you bought the item, along with the reason you are unsatisfied, ready when you write. We may also ask you to show proof of purchase, send photographs of the product or its packaging, return the remaining unused portion of the item to our facility, or supply additional details that help us evaluate your request.

Requests must reach us within 45 days of the delivery date. Prepaid return labels are not supplied, and we do not cover the cost of return shipping.

Refunds for orders made on the Transparent Labs website are returned to the same credit card that was used at checkout. Please allow up to two billing cycles for the credit to show on your statement. If the order came from one of our approved retailers, the refund is sent to you by check.

To qualify for a full refund, any promotional items that accompanied your original order must be sent back along with the return. If you prefer to keep those promotional items, your refund will equal the retail price of the returned product less the value of the promotional items. If something is missing from your order or arrives damaged, tell our customer service team within 10 days of delivery to remain eligible for a replacement.

We may verify the information you provide, ask for valid proof of purchase, and decline guarantee requests at our own discretion whenever we suspect fraud or believe that a buyer has misused the guarantee. Requests for refunds or store credit that come repeatedly from a single person will be watched, and misuse of this guarantee will not be tolerated. The guarantee may be changed or ended at any time without prior notice.

Should you ever wonder whether a particular seller is approved to sell our products, send your question to help@transparentlabus.it.com.

Right of Withdrawal

The EU Consumer Rights Directive gives you the ability to cancel many contracts within 14 days after receiving your order, and you do not need to give any reason for doing so.

To make use of this right, access our dedicated returns portal for withdrawal submissions.

As stated in Article 14(1) of Directive 2011/83/EU, the cost of return shipping falls on you. A prepaid label is made available through our withdrawal portal, and its cost is taken out of your refund.

Once we receive notice of your cancellation, your refund will be issued within fourteen days, or, if that date comes later, after we have received the returned goods or you have shown proof that the goods were sent back to us.

This right covers all items bought through our store, except for a few categories such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as described in Article 16 of Directive 2011/83/EU. The 14-day withdrawal right applies only while the product remains completely sealed.

Updated: June 23, 2026