Terms and Conditions

All website usage activities fall under the binding rules laid out in this set of terms and conditions. Continued use of the platform signifies full acceptance of these regulations in their entirety. Anyone who holds disagreement with any part of these terms must refrain from accessing and using the website. This online platform is exclusively designed for adult users, and all visitors confirm that they have reached the age of eighteen or older while browsing and utilizing website services. Users also acknowledge and abide by the platform’s messaging rules and data protection guidelines for messaging functions.

All intellectual property rights covering website content and design elements belong to Transparent Labs and its licensed partners. Users are granted limited personal usage rights, including online viewing, temporary data caching, and physical printing of web pages for private needs only. All other intellectual property privileges remain fully reserved by the brand. Strict usage restrictions apply to all website materials; users are prohibited from reposting content across any web platforms, leasing or reselling any website resources, displaying content in public settings, and reproducing or modifying materials for any commercial gains. No unauthorized redistribution of website content is permitted outside of internal organizational use for explicitly approved materials.

Products purchased through the platform are intended solely for personal consumer use. Any form of unauthorized reproduction, trading, resale, or mass redistribution across mainstream shopping platforms and digital channels is strictly forbidden. Users must utilize the website in a reasonable and legal manner, avoiding any behavior that could damage website functionality, disrupt platform accessibility, or engage in fraudulent, illegal, or harmful activities through the site. It is prohibited to upload, transmit or distribute any malicious software, virus programs, and harmful technical files via the platform. Automated data scraping, mining, and collection operations on the website are not allowed without prior written approval from Transparent Labs.

Any original content uploaded, submitted or published by users on the website falls under the brand’s open, permanent, and free usage authorization. The brand holds the right to utilize, adjust, publish, translate and distribute user-submitted content across all existing and future media channels, along with the ability to grant secondary usage rights. Users must ensure all uploaded content complies with legal standards, does not violate third-party rights, and is free from pending or ongoing legal disputes. The brand reserves full authority to edit or delete any user content at any time, though it does not take responsibility for continuous monitoring of all user published materials.

The website operates on an as available basis without explicit or implicit guarantees of full accuracy, completeness, or uninterrupted service access. All content on the platform serves purely informational purposes and cannot replace professional medical consultation and guidance. Consumers are advised to strictly follow product instructions and label warnings when using dietary supplements. All brand products adhere to national federal safety and manufacturing standards, with product quality and user safety as core operational priorities. Certain product formulas contain chemical substances listed by California state regulations, which may pose risks of reproductive harm and congenital defects, and users can check relevant hazard details through the official California warning website.

The brand strives to optimize website accessibility for all user groups. Users with accessibility-related inquiries can reach out to the support team via the dedicated service email. All liability exclusion clauses in these terms are deemed reasonable for platform usage. If any single clause of these terms is ruled unenforceable by relevant legal institutions, the remaining provisions will still maintain full legal validity. Users agree to compensate the brand for all losses, legal fees and third-party dispute costs caused by their violation of platform usage rules.

The brand reserves the right to take restrictive measures including account access suspension, IP access blocking and legal action to address user rule violations. Platform terms may be updated periodically, with revised rules taking effect immediately after online publication. The brand can independently transfer or delegate its contractual rights and obligations, while individual users are not allowed to transfer their usage rights without permission. These terms constitute the complete service agreement between users and the brand, superseding all prior oral and written agreements. All contractual disputes are governed by the legal regulations of Utah state.

Most orders complete internal processing within one or two working days. Domestic shipments take five to seven business days for delivery, while international orders require ten to fourteen working days on average. Product shelf life data applies only to unopened and properly stored goods, and product quality may be affected by external environmental factors after package opening. The brand offers a subscription service for most core products, providing a ten percent discount on recurring orders with flexible one-month, two-month or three-month delivery cycles. Users can adjust subscription cycles through customer support, while bulk subscription orders exceeding ten product units will be automatically canceled and refunded, and the brand retains rights to terminate any subscription orders as needed.

The platform adopts a professional anti-fraud system to screen transaction risks and verify abnormal orders to protect user fund security and brand interests. Users may receive verification notifications for high-risk transactions, and no further action is needed after confirming legitimate purchases. The anti-fraud team will never request confidential personal financial information from users. Unauthorized transactions should be reported to financial institutions immediately to secure user accounts. For return services, users need to contact customer support to submit return applications within thirty days after delivery. Full refunds are only applicable for unopened products, and users bear all return shipping fees. Opened products are only eligible for exchange or store credit. Complete return of promotional gifts is required for full refunds, and damaged goods must be reported within ten days of delivery for replacement eligibility. All refunds are returned to the original payment card and may take up to two billing cycles to arrive in user accounts.