Contact Us

Customers who have any questions, feedback or worries about products, orders and services can reach out to the team through email at help@transparentlabus.it.com. The brand welcomes all forms of user feedback and takes every customer message seriously to optimize shopping experience and resolve user issues efficiently. There are dedicated online pages to assist users in solving common problems, including the shipping, tracking and delivery guide page and the refund policy page. In addition, a specialized return portal is available for users to handle return-related procedures conveniently online.

The customer service team processes all incoming messages in the chronological order they are received, ensuring every user gets fair and orderly attention. Service hours follow Eastern Standard Time, covering weekdays from 7:30 a.m. to 3:30 p.m. The team sets a target to send out formal replies to all user inquiries within 24 hours of receiving the message, striving to offer timely and effective solutions for various user needs.

When submitting online inquiries, users need to select a corresponding subject category to clarify the core of their questions, with available options including order status checking, return related matters, product information consultation, general questions and other customized demands. This classification helps the customer service team quickly sort and process messages, greatly improving the efficiency of problem solving.

All content displayed on the brand’s website and shared by the customer service team serves only for general reference purposes. It does not serve as professional medical guidance, disease diagnosis or treatment suggestions. All products launched by the brand are designed exclusively for adults aged 18 and above. Any user with underlying physical illnesses, pregnant or breastfeeding status, or those taking prescription medicines are advised to consult professional medical personnel before using any of the brand’s products to ensure personal safety and health.

New users can choose to sign up for the brand’s weekly health information update service. By completing the subscription, users can obtain a 10 percent discount on their first purchase, while regularly acquiring professional health guidance and product related knowledge to support their daily health management and fitness plans.